Deliver a more personalized client experience
Client Passes, Product Certificates and VIP Invitations directly in Apple Wallet and Google Wallet. Luxury and beauty brands create a more personal and discreet relationship with their clients while simplifying in-store services.
Restaurants & Hospitality
Platforms & Software Vendors
Deliver a personalized client experience.
Client Pass
Product Certificates
Invitations & Reservations
Client Pass
Product Certificates
Invitations & Reservations
Key benefits for brands
For your customers
Instant recognition
With the Client Pass, clients are recognized discreetly as soon as they enter the boutique.
Their certificates always at hand
Certificates, warranties and invitations stay on the phone, with no paper to keep.
For the house
Richer clienteling
Purchases, preferences and history flow into your clienteling tools.
Exclusive experiences
Private invitations, previews and premium services sent straight to the wallet.
For client advisors
The right client, in one scan
The advisor sees the profile and history without asking the client anything.
Simpler after-sales
Certificate and warranty are checked in seconds, with no receipt to find.
They chose the wallet for their clients
Fashion, luxury and beauty houses use The Wallet Crew in their boutiques.
Case study
KARL LAGERFELD
The wallet program rolled out in more than 100 boutiques across 12 countries.
Read the case study
Case study
L'Occitane Australia
55 stores in Australia and New Zealand, for a smooth, high-quality experience.
Read the case study
Case study
Zadig & Voltaire
450 stores in 17 countries. Checkout identification rate up from 77% to 84%.
Read the case study
Connected to your clienteling tools
How does it work?
Launch your Client Pass in 4 steps
Card design
Design Client Passes, certificates and invitations in your house's colors.
Distribution
Clients add their pass from a link, an email or a QR code in the boutique.
Engagement
Send invitations, appointment reminders or after-sales updates straight to the wallet.
Analytics
Measure adds, boutique visits, notifications sent and pass link clicks to steer your clienteling.
Luxury and beauty wallet FAQ
What is a Client Pass?
It is a customer card in Apple Wallet or Google Wallet that lets the sales associate identify the client in store with a single scan and pull up their profile and history in their tools.
Can a certificate of authenticity or warranty be digitised?
Yes. The product certificate or warranty card becomes a personal pass that stays on the client's phone, with product details, warranty period and related services.
How are VIP invitations and private events handled?
Each guest receives a named invitation in their wallet with the date, venue and an access code. Entry is checked with the Pass Scanner app, and the invitation can be updated if plans change.
Can the pass design follow the house's brand identity?
Yes. Logo, colours, visuals and copy are customised for each pass type, in French, English and the other languages your clients speak.
Is client data protected?
The platform is built for GDPR compliance, with a Zero Trust architecture, data hosted in France and passes signed by Apple and Google.
Absolute security & compliance
Your passes and your data remain protected by design: Zero Trust architecture, sovereign hosting, complete GDPR compliance.
Zero Trust Architecture
Data hosted in France (Azure)
Apple & Google signed passes
100%
GDPR
