Order tracking in Apple Wallet, always up to date
A post-purchase experience that brings delivery, pickup and returns together in Apple Wallet. One access point to reassure customers and reduce support requests.
Reassured customers, relieved support
What order tracking in the Wallet changes.
-20%
order-tracking support requests.
1 access point
for the order: delivery, pickup and returns in one place.
Real time
a notification at every status change, without relying on email.
Why order tracking falls short today
The information exists in your systems, but it is hard for customers to use.
Scattered information
Multiple emails, SMS and links, with no single access point.
A broken experience
Customers leave your brand to track their order elsewhere.
Complex omnichannel
Click & collect and pickups lack clarity, for customers and teams alike.
Overloaded support
"Where is my order?" questions weigh heavily on customer service.
The whole order, in one place
Tracking plugs into your systems and updates at every real step of the order.
Instant access
An "Add tracking to Wallet" button on your site or in the confirmation email and SMS.
Connected to your systems
Existing e-commerce, OMS and carriers, without changing your operations.
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A single view
Delivery, pickup and returns: all information together in the Wallet.
Always-current status
Updated from real fulfillment, delivery, pickup or return events.
Smoother pickups
Click & collect and pickup points made simple with the barcode or QR code in the Wallet.
The right message at the right time
A notification at every status change, without relying on email or SMS.
How it works
The order
The customer orders on your site.
Add to Wallet
They add tracking to the Wallet in one click.
Live updates
Tracking updates automatically, with a notification at every step.
Everything in one place
The customer finds delivery, pickup and returns in their Wallet.
Apple Wallet order tracking FAQ
Does the customer need to install an app?
No. Tracking is added to Apple Wallet, already on the iPhone, from your site or the confirmation email and SMS. Order tracking is currently available on Apple Wallet only.
Which systems is tracking connected to?
Your e-commerce, OMS and existing carriers. They remain the source of truth for order status.
Does the status update automatically?
Yes, from real fulfillment, delivery, pickup or return events, with a notification at every change.
Is click & collect supported?
Yes. The pickup barcode or QR code is available in Apple Wallet, in store and at pickup points.
Explore more
Engagement & push notifications
Notifications, themes, rewards and tracking.
Enrolment & distribution
On every channel, with secure links.
Scan & redemption
Pickups and checkout in one scan.
Integrations
E-commerce, OMS, POS and CRM connected.
Ready to board?
Tell us about your Wallet project and see the platform in a demo.
